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PATIENT SAFETY AUDIOCONFERENCE
Dealing with Disruptive Behavior: The Joint Commission's New Standard and One System's Strategies for Success


Wednesday, September 17, 2008
1:00 pm - 2:30 pm (Eastern)
12:00 pm - 1:30 pm (Central)
11:00 am - 12:30 pm (Mountain)
10:00 am - 11:30 am (Pacific)

AUDIOCONFERENCE FACULTY

Peter B. Angood, MD
Vice President and Chief Patient Safety Officer, Joint Commission, Oakbrook Terrace, IL

Jana Deen, RN, JD, CPHRM
Patient Safety Officer, Catholic Healthcare Partners, Cincinnati, OH

Grena G. Porto, RN, MS, ARM, CPHRM
Principal, QRS Healthcare Consulting, LLC, Hockessin, DE

Herbert A. Schumm, MD, FAAFP
Vice President Medical Affairs, St. Rita's Medical Center, Lima, OH

Susan Carr
Editor and Associate Publisher, Patient Safety & Quality Healthcare, Concord, MA (Moderator)

AUDIOCONFERENCE OVERVIEW

In July, the Joint Commission issued a Sentinel Event Alert about the effect of intimidating and disruptive behaviors among healthcare providers and teams. Acknowledging that this has been a long-term problem, prolonged by a "history of tolerance and indifference," Joint Commission suggested actions to remedy and avoid these unprofessional behaviors. Joint Commission also established a Standard (LD.03.01.01) that holds leaders responsible for maintaining a respectful environment for all staff members. Grena Porto senior vice president at Marsh, Inc., and past president of ASHRM, is an expert on the history, causes, risks and remedies for disruptive clinician behavior. Peter Angood, Vice President and Chief Patient Safety Officer, Joint Commission, will describe the Commission's interest in solving this dangerous problem. Two representatives from Catholic Health Partners - Patient Safety Office Jana Deen and Vice President of Medical Affairs Herbert Schumm - will discuss the programs CHP has recently implemented to address this problem.


SAVE THE DATE
EIGHTH QUALITY COLLOQUIUM AT HARVARD
Cosponsored inter alia by Agency for Healthcare Research and Quality, American Society for Quality, Bridges to Excellence, The Joint Commission, National Quality Forum, NCQA
August 17 - 20, 2009
Harvard University
Cambridge, MA
www.QualityColloquium.com


SPONSORED BY









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