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OVERVIEW
In July, the Joint Commission issued a Sentinel Event Alert about the effect of intimidating and disruptive behaviors among healthcare providers and teams. Acknowledging that this has been a long-term problem, prolonged by a "history of tolerance and indifference," Joint Commission suggested actions to remedy and avoid these unprofessional behaviors. Joint Commission also established a Standard (LD.03.01.01) that holds leaders responsible for maintaining a respectful environment for all staff members. Grena Porto senior vice president at Marsh, Inc., and past president of ASHRM, is an expert on the history, causes, risks and remedies for disruptive clinician behavior. Peter Angood, Vice President and Chief Patient Safety Officer, Joint Commission, will describe the Commission's interest in solving this dangerous problem. Two representatives from Catholic Health Partners - Patient Safety Office Jana Deen and Vice President of Medical Affairs Herbert Schumm - will discuss the programs CHP has recently implemented to address this problem.
What Is an Audioconference?
It is a live event that includes session handouts, an interactive question and answer period, and access for an unlimited number of participants at each call-in site. However, only one site can be offered per registration. It is impermissible for an organization to purchase one registration and to operate multiple sites through an internal telephone system. During the live Audioconference participants will be able to ask questions and make comments. The Audioconference faculty has agreed to take follow-up questions via email. Audioconferences are simple, accessible, cost effective and reach a broad audience locally.
Who Should Listen:
- Clinicians (Physicians, Nurses, Pharmacists and Other Health Professionals) engaged in Medical and Ambulatory Care
- Patient Safety Officers
- Educators of Healthcare Providers
- Trustees of Health Care Organizations
- Employers and Healthcare Purchaser Representatives
- Patient, Families and others committed to making healthcare safer
- Health Insurance and Health Plan Executives
- Hospital and Health System Administrators
- Quality Assurance and Risk Management Experts
- Healthcare Consultants, Venture Capitalists and Investment Bankers
- Healthcare Attorneys and In-House Counsel
- Health Service Researchers and Health Policy Experts
Audioconference Materials:
All Faculty Materials will be Posted on the Patient Safety Audioconference website: www.PatientSafetyAudioconferences.com/PSAudio20080917 in downloadable PDF Formats.
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