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PATIENT SAFETY AUDIOCONFERENCE
Disclosure of Adverse Events: Training Clinicians for Real-Time Coaching


Wednesday, March 4, 2009
1:00 pm - 2:30 pm (Eastern)
12:00 pm - 1:30 pm (Central)
11:00 am - 12:30 pm (Mountain)
10:00 am - 11:30 am (Pacific)

AUDIOCONFERENCE FACULTY

David Browning, MSW, BCD, FT
Senior Scholar, Institute for Professionalism and Ethical Practice, Children's Hospital Boston, Senior Research Scientist, Education Development Center, Inc., Newton, MA

Linda K. Kenney
President, Executive Director, Medically Induced Trauma Support Services (MITSS), Chestnut Hill, MA

Lucian L. Leape, MD
Adjunct Professor of Health Policy, Harvard School of Public Health, Cambridge, MA

Robert D. Truog, MD
Professor of Medical Ethics & Anaesthesia (Pediatrics), Director of Clinical Ethics, Harvard Medical School, Executive Director, Institute for Professionalism & Ethical Practice, Senior Associate in Critical Care Medicine, Children's Hospital Boston, Boston, MA

Susan Carr
Editor and Associate Publisher, Patient Safety & Quality Healthcare, Concord, MA (Moderator)

AUDIOCONFERENCE OVERVIEW

It is important to prepare clinicians with training and communication skills for disclosing medical errors and adverse events to patients and their families, but institutions may find it challenging to devise effective and efficient training programs. The Institute for Professionalism and Ethical Practice (IPEP) and CRICO/RMF, the malpractice insurance company for Harvard institutions, have developed a program to prepare clinicians to coach their peers through these difficult conversations in real time. Over the past two years, our audioconference faculty have been involved in developing the program and conducting workshops in which clinicians learn coaching skills through simulated events and debriefing. Working as a team, with the help of trained actors as patients and family members, physicians and nurses learn to assess their colleagues' emotional states, and practice developing an agenda for the conversation, as well as anticipating and preparing for difficult questions. With this training, clinicians can support their colleagues with real-time coaching in the immediate aftermath of an adverse event. Our faculty members will discuss the background and details of this innovative program.


AUDIOCONFERENCE AGENDA
The Audioconference agenda is set forth in Eastern Daylight Time below:
1:00 pm Welcome and Introductory Remarks
Susan Carr (Moderator)
1:05 pm Apology and Disclosure: Why is this so hard?
Lucian L. Leape, MD
1:20 pm Coaching for Disclosure: Why use a coaching model? Presentation of scenario used in IPEP-CRICO/RMF training program
Robert D. Truog, MD
David Browning, MSW, BCD, FT
1:50 pm Supporting Healing and Restoring Hope for Patients and Clinicians
Linda K. Kenney
2:05 pm Questions and Answers
Susan Carr (Moderator)
2:30 pm Audioconference Adjournment

SAVE THE DATE
FOURTH NATIONAL PAY FOR PERFORMANCE SUMMIT
The Leading National Forum on Pay for Performance, Transparency and Value Driven Healthcare
March 9 - 11, 2009
San Francisco, CA
www.PfPSummit.com

EIGHTH QUALITY COLLOQUIUM AT HARVARD
Cosponsored inter alia by Agency for Healthcare Research and Quality, American Society for Quality, Bridges to Excellence, The Joint Commission, National Quality Forum, NCQA
August 17 - 20, 2009
Harvard University
Cambridge, MA
www.QualityColloquium.com


SPONSORED BY







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